SAP SD / CX Support Specialist

Join the Magic

Our Mission

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

We are more than 10.000 employees in over 70 countries and a consolidated turnover of 2.8 billion euros (in 2022). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.

To strengthen our team in São Paulo, we are looking for:

SAP SD / CX Support Specialist (m/f/d)

(São Paulo, Brazil)

Your Mission

The main mission consists of following up and resolving support cases for the Customer Experience and SAP Sales & Distribution domain logged via the Puratos support portal.

What you will do

The CX Support Specialist will be an expert in his/her/their domain from a functional and technical point of view.

The key tasks are:

• Deal with any issues that may arise with the software, including investigation and diagnosis for Customer facing Applications and SAP SD domains in close collaboration with the outsourcing partner
• Serve as a liaison for managing requirements between the business, IT partners, and the development team ensuring the needs of the organization are met
• Perform global template gap analysis and solution design fully compliant with local tax and fiscal regulations
• Providing system training as required and guidance on projects
   

What we expect from you

• Strong Functional Experience in SAP SD and interfaces
• Demonstrated experience with Brazilian Localization - Brazil country-specific configuration (including Electronic Nota Fiscal) is a serious asset
• Fluent in English (spoken and written) and Portuguese. Additional languages like Spanish are an asset.
• Analytic skills for problem-solving
• Customer-oriented behavior and good communication skills
• Ability to work in an international environment and a team split across the world
• Well-organized and good time management skills
• Willingness to travel: 10%

What you can expect from Puratos

We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring, trustful and respecting work environment by putting people first.

We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal

opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.