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Technical Advisor Patisserie Fine

 

Key Accountabilities 

The Technical Advisor Fine Patisserie’s mission is to deliver frequent, state of the art, technical service and expertise. you inspire artisan customers with differentiating finished goods, based on latest global and local trends while using our focus product range.

In close collaboration with the business development teams, you maintain existing business and grow new business of artisan customers through high end technical support and commercial contacts.

 

Delight customers:

 

  • Give demonstrations with Puratos products, finished goods and concepts in order to create close relationship with the customers
  • Organize and/or give training sessions
  • Participate and/or manage seminars & events in collaboration with Sales, Marketing and R&D
  • Trouble shooting at customers to support them in solving issues in their daily production 
  • Develop fine patisserie desserts for customer visits

 

Develop inspirational finished goods and concepts:

  • Suggest new finished goods using Puratos Products by applying the basics of category management and gap analysis and taking into account the production set-up of the artisan customer
  • Actively look for customer needs and market trends and translate these into inspirational products
  • Create finished goods, recipes and concepts in close collaboration with the business development teams
  • Share recipes with customers and colleagues through multiple communication media

 

Business development activities:

  • Promote the focus products according to the Puratos Product Strategy
  • Maintain existing business and develop new business by identifying opportunities and threats at artisan customers
  • Positively influence purchase orders from artisan customers by great product demonstrations and highlighting our high quality differentiating product range
  • Contribute to marketing events 

 

Build and share knowledge and experience:

  • Help colleagues and customers build technical knowledge on Puratos products, technologies and solutions
  • Stay up to date on new technologies, machinery/equipment, trends and techniques and share with other technical advisors

 

New product development and innovations:

  • Contribute early on in the development process to product development in close collaboration with the R&D and Marketing departments
  • Give technical advice on the product characteristics that need to be taken into account in the product development process. Advise on how the products are being used and how they can make the customers life easier
  • Support the business development teams in positioning the product range and determine gaps
  • Contribute to new product launches (product testing, pictures & video’s, market tests…)

 

Support Innovation Center organization:

  • Keep the Innovation Center in a perfect state on a day-to-day base (through 5S implementation)
  • Inform the purchase responsible about raw materials needed for demonstrations
  • Follow-up and report Fine Patisserie customer activities in CRM and reporting tools provided

 

Network building:

  • Develop and maintain a network of schools, machinery manufacturers, professional patisserie organizations (Relais Desserts, MOF, patisserie association…)
  • Develop and contribute in the internal international technical community

 

 

Who are we looking for ?

 

  • Secondary education in Bakery/Pastry
  • Hands-on experience in the artisan Bakery/Patisserie/Chocolate sector, within a Fine Patisserie environment
  • Language : English
  • Flexibility to travel
  • Strong communication skills. Able to inspire customers. Ability to translate creative concepts into inspirational finished goods and concepts
  • Interdependent team player: respect toward others, helpful, open minded
  • Proven planning and organization skills with good attention to details

 

 

Why would you join Puratos ? 

 

You will join a stable family business that has become an international market leader. You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are part of our main priorities. You can expect to have a fascinating and varied job in an atmosphere with open communication, where personal development is strongly encouraged through ownership, coaching and training. You can count on a competitive salary package with attractive benefits such as:

  • meal vouchers (8€/day)
  • free group and hospitalization insurance
  • 13th and 14th month pay

Watch our corporate movie and feel the Puratos Magic: https://www.youtube.com/watch?v=3oWeohwqgW4&t=69s

Have a look at our blog : https://www.puratos.com/blog 

 

 

Who are we ?

 

The secrets behind Puratos’ global success and consistent growth are taste and quality. We would like to welcome you within our enthusiastic, committed and passionate team of more than 9000 employees. We are an international player and, what is more, a Belgian family business. Our people make the difference every single day. How? By developing, producing and distributing a unique and high-quality range of ingredients for bakers, pastry-chefs and chocolatiers, since 1919.

 

A century later, our products and services are available in more than 100 countries around the world. Our passion for innovation, closeness to our customers, and their customers, as well as our core values form the basis of our passion to improve.

 

Working at Puratos is choosing a Top Employer in Belgium.

 

Shall we meet soon?