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Technical Advisor Fine Patisserie

Is Patisserie your passion? Do you have solid competencies in “Fine Patisserie” and some international experiences as chef in Europe or Japan? Are you looking for your next step, where no two days are alike?

The job is based in our Headquarter in Groot-Bijgaarden (close to Brussels/ Belgium), at the worldwide Innovation Center for Patisserie. You will be part of the Research & Development team and will report to the Global Technical Advisor manager Patisserie.

 

The main mission of this role is to:

 

  • Deliver frequent, state of the art, technical service & expertise.
  • Inspire customers with differentiating finished goods, based on latest global & local trends while using our focus product range.
  • Maintain existing & grow new business at different types of customers in close collaboration with the business development teams, through high end technical support and commercial contacts.

 

Key Accountabilities

 

In this role, you will:

  1. Delight customers:

 

  • Give demonstrations with Puratos products, finished goods and concepts in order to create close relationship with the customers
  • Organize and/or give training sessions
  • Participate and/or manage seminars & events in conjunction with Sales, Marketing and R&D. (Taste Tomorrow, Customer Innovation Days…)
  • Trouble shooting at customers to support them in solving issues in their daily production in a timely manner
  • Develop fine patisserie desserts for customer visits

 

 

  1. Develop inspirational finished goods and concepts

 

  • Propose new finished goods using Puratos Products by applying the basics of category management and gap analysis and taking into account the production set-up of the artisan customer
  • Actively look for customer needs and market trends and translate these into inspirational products
  • Create finished goods, recipes and concepts in close collaboration with the business development teams
  • Share recipes with customers and colleagues through multiple communication media

 

 

  1. Participate in Business development activities

 

  • Promote the focus products according to the Puratos Product Strategy
  • Maintain existing business and develop new business by identifying opportunities and threats at customers
  • Positively influence purchase orders from customers by great product demonstrations and highlighting our high quality differentiating product range
  • Contribute to marketing events

 

 

  1. Build and share knowledge and experience

 

  • Help colleagues and customers build technical knowledge on Puratos products,  technologies and solutions
  • Stay up to date on new technologies, machinery/equipment, trends and techniques and share with other technical advisors

 

 

  1. Contribute in new product development and innovations

 

  • Contribute early on in the development process to product development in close collaboration with the R&D and Marketing department
  • Give technical support to the R&D team on the development of new products. 
  • Support the business development teams in positioning the product range and determine gaps
  • Contribute to new product launches (product testing, pictures & video’s, market tests …)
  • Contributes to product development within tender processes organized by artisan customers

 

 

  1. Support Innovation Center organization

 

  • Keep the Innovation Center in a perfect state on a day-to-day base (through 5S implementation)
  • Inform the purchase responsible about raw materials needed for demonstrations
  • Follow-up and report Fine Patisserie customer activities in CRM and reporting tools provided

 

 

  1. Participate in network building

 

  • Develop and maintain a network of schools, machinery manufacturers, professional patisserie organizations (Relais Desserts, patisserie association, Meilleur Ouvrier de France.)
  • Develop and contribute in the internal international community

 

Who are we looking for?

 

  • Secondary education in Patisserie
  • Solid Hands-on experience in the artisan Patisserie sector, within a high-end Patisserie environment, preferably in Europe or Japan
  • Language skills: your mother tongue + English fluency
  • Good knowledge on ingredients, process & equipment and finished goods
  • Willing to share knowledge with colleagues and customers
  • Ability to translate creative concepts into inspirational finished goods and concepts
  • Strong communicator, able to inspire customers
  • Interdependent team player & flexible personality and attitude : open-minded, honest, social, respect others helpful, team player.
  • Proven planning and organization skills with good attention to detail
  • Ability to find solutions to complex problems
  • Flexibility to travel, approximatively 10 to 15 weeks/ year
  • Strong communication skills (be a good communicator, has a good didactive approach and a good speaker).
  • Independent with a commercial approach (in order to tailor make his/her program to the needs of the customers).

 

 

 

Why would you join Puratos?

 

You will join a fast-growing, stable family business that has become an international market leader with a corporate culture in which innovation and entrepreneurship are part of our main priorities. You will benefit from a great deal of freedom in your work, with plenty of room for initiative. You will actively participate in the development of innovative products. You will have the opportunity to contribute to our common vision and mission: using new technologies to improve the quality of food. A great work environment with lots of challenges is what you can expect:

  • Thanks to our training & development path for chefs-patissiers, you will have the possibility to develop technical & personal skills
  • Responsibilities and the possibility to take ownership of your work
  • Training opportunities within our company

You can count on a undetermined duration contract (CDI) and a competitive salary package, including a company car.

Take a look at our R&D department here

Watch our corporate movie and feel the Puratos Magic: https://www.youtube.com/watch?v=XNRsBzuRlNI

 

 

 

Are you looking for the right recipe for your career?

 

The secrets behind Puratos’ global success and consistent growth are taste and quality. We would like to welcome you within our enthusiastic, committed and passionate team of more than 9000 employees. We are an international player and, what is more, a Belgian family business. Our people make the difference every single day. How? By developing, producing and distributing a unique and high-quality range of ingredients for bakers, pastry-chefs and chocolatiers, since 1919.

A century later, our products and services are available in more than 100 countries around the world. Our passion for innovation, closeness to our customers, and their customers, as well as our core values form the basis of our passion to improve.

This is what makes working at Puratos so magical!

Working at Puratos is choosing a Top Employer in Belgium.

 

 

Shall we meet soon?