Nutrition Support Employee

As Customer Info Support employee, you will ensure the availability of standard documentation and provide support to Customer Service regarding Technical Info on products & production processes of our Belgian food company specialised in bakery, patisserie and chocolate ingredients.

Key Accountabilities

• You will become an expert in technical information of our products and manufacturing processes and translate this knowledge to the CIS (customer info support) team. You will also give training on technical information across the beOps plants in order to back-up CIS team members.
• You ensure the availability of standard documentations and manage up to date technical information on products and manufacturing processes.
• You ensure a proper recording (by guiding the SPOC) and handle all questions from customers related to technical information on product and manufacturing processes on an effective (On time – In full) and efficiency (in compliance) way.
• You handle as well the questions from our affiliates regarding the Raw materials used for the manufacturing of our Finished goods, as well sharing standard documents for the raw materials used in the production sites of the affiliates.
• You are a Key-User in Compass (system for critical documentation)
• You follow-up of food legislation and alerts related to our process and products.
• You prepare the dossiers to have a finished product Kosher or Halal certified.
• You are involved in QA related tasks, in order to maintain a strong knowledge of the local Quality Management System and Manufacturing process. These topics can vary from Regular internal audit (cross plant, unannounced,…), HACCP team participation, to Food safety Monitoring plan review and/or coordination, …

Who are we looking for?

• You have a bachelor's degree in a scientific direction (nutritional and dietary science, food technology, lab technology…)
• You are a recent graduate or have a first experience with technical documentation applicable to the food industry
• You are organised and results-oriented with strong administrative skills
• You are flexible to travel to the different Puratos sites in Belgium
• You are fluent in Dutch and have a good knowledge of English
• You have experience with MSOffice, experience in an ERP system is a plus

Why should you join Puratos?

You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key. You can count on a competitive salary package with attractive benefits such as:

• Meal vouchers (8€/day)
• Group, dental and hospitalization insurance fully paid by Puratos
• 13th and 14th month pay
• Minimum 5 training days per year

Watch our corporate movie and feel the Puratos Magic:

https://www.youtube.com/watch?v=XNRsBzuRlNI

Who are we?

Puratos is a growing, international, Belgian family business with a team of more than 10 000 employees worldwide. Since 1919, we have been developing, producing and distributing innovative ingredients for the bakery, patisserie and chocolate sectors and helping our customers to be successful. We are committed to the health and well-being of people and protecting the planet.

We cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.

Are you looking for the right recipe for your career? Choose Puratos, a Top Employer in Belgium.

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