As a Teamleader Customer Service you are an active member within our operations team at Groot Bijgaarden. You act as the key link between your team of 6 employees and the Customer Service Manager. You will work closely with two other team leaders to ensure alignment on best practices.

You’ll be the first escalation point for service issues, oversee analytics for daily operations and you’ll monitor operational performance to achieve a high-level service ensuring a correct order to cash process.  

Key Accountabilities

• You manage the daily organisation of your team ( workload, meetings, holiday periods, evaluations, follow up objectives,..)
• You are part of the team doing order management (incomplete orders, invoices, respect of lead times, stock or if shortage product replacement..), respecting internal food safety standards ( HACCP, BRC,..)
• You support the roll out and use of E-commerce or automation of orders
• You collaborate with sales team to streamline communication and data exchange, enabling efficient market entry and customer onboarding (data exchange including documentation, product specifications, regulatory requirements, and customer-specific needs
• You are responsible for the customer information requests (complaint handling and feedback root cause, coordination feedback customer questionnaires,..)
• You listen to customers and collect any remarks and information that can be used to improve Puratos’ service.  You communicate the information to the relevant departments: Shipping teams, Marketing, R&D, BU, Production, Distribution & Warehousing, etc.
• You serve as the SPOC between internal departments and the customers (and vice versa) for all relevant communications ( product information, new launches, Technical Data Sheets and updates thereof, promotional material, questionnaires, etc. )
• You support commercial activities (reducing total Rush Orders and related express costs,..) and you collect and communicate sales information that can be used as input to Sales Forecast
• You work closely with 2 other team leaders and the Customer Service Manager
• You work on projects cascaded by the Customer Service Manager

Who are we looking for?

• You have a bachelor’s degree in supply chain, logistics, or economic business oriented direction (international business administration, commercial sciences,..) or equivalent by experience.
• You have a proven experience within an international supply chain environment, in customer service and/or order management.
• You have profound experience with an ERP/MRP system (such as SAP, Odoo,..)
• You are strong customer oriented with good communicative skills.
• You are able to work autonomously and under pressure, setting priorities and with a solution focus.
• You also like working in team, with colleagues over different departments and with external stakeholders.
• You are fluent (speaking and writing) in English, and have a good knowledge of Dutch. French knowledge is an asset but not required

Why should you join Puratos?

You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key. You can count on a competitive salary package with attractive benefits such as:

• Meal vouchers (8€/day)
• Group, dental and hospitalization insurance fully paid by Puratos
• 13th and 14th month pay
• Minimum 5 training days per year
• Responsibilities and the possibility to take ownership of your work

Watch our corporate movie and feel the Puratos Magic:

https://www.youtube.com/watch?v=XNRsBzuRlNI

Who are we?

Puratos is a growing, international, Belgian family business with a team of more than 11 000 employees worldwide. Since 1919, we have been developing, producing and distributing innovative ingredients for the bakery, patisserie and chocolate sectors and helping our customers to be successful. We are committed to the health and well-being of people and protecting the planet.

Are you looking for the right recipe for your career? Choose Puratos, a Top Employer in Belgium.

We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.

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