Job Detail

 

 

 

Job Detail
Customer Service Staff
Job Description
Functional Area:  Customer Service
Job Location:  IDN - Jakarta
Country/Region:  Indonesia
Who are you?:  Professionals
Permanent/Temporary:  Permanent
Working time:  Full Time
Req ID:  34909
Information at a Glance

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We are looking for a Customer Service Staff who is a detail-oriented, service-minded, and passionate about delivering an excellent customer experience. In this role, you will become a key connector between customers and internal teams, such as Sales and Operations team.
 
Job Responsibilities:
  • Handle daily order processing for Key Customers 
  • Respond to customer inquiries regarding orders, product information, documentation, and delivery status
  • Support complaint handling by collecting details and responses for the customers
  • Coordinate with Sales team to support communication with customers 
  • Act as a liaison between customers and internal teams to ensure accurate and timely information flow
  • Support the roll out and use of E-Commerce platform or automation of orders
  • Support other digital projects or initiatives by Sales Operations team
 
Requirements :
  • Diploma or Bachelor Degree (any major, Business and Information System, or related fields preferred)
  • 1-3 years of experience in Customer Service, Order management, or Sales Support (fresh graduates with strong motivation maybe considered)
  • Strong communication and customer-oriented mindset
  • Details-oriented, organized, and able to handle multiple tasks simultaneously 
  • Familiar with ERP SAP and CRM
  • Comfortable working with Microsoft Excel
  • Able to work collaboratively with cross-functional teams

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This is Puratos

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.

→ Learn more about Puratos

 

This is Puratos

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.

→ Learn more about Puratos