DO YOU HAVE THE APPITITE TO GROW YOUR MAGIC?
Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.
Founded in Belgium in 1919, From humble beginnings to worldwide success, join us on our journey and discover our history and heritage.
We’ve evolved from a father-and-son start-up in Belgium, to a global group with more than 9000 employees, 93 innovation centres, and more than 65 manufacturing operations across 81 countries to date. It’s with great pride that we look back on this century of hard work, courage, and innovation. Thank you for making it all possible and let’s continue building the next 100 years of shared success!
Our passion for innovation, pioneering spirit, and core value our communities, is what makes working at Puratos so magical.
POSITION OVERVIEW
Based at Gauteng Branch, to further strengthen our QC/QA team, we are currently seeking a:
CUSTOMER SUPPORT TECHNOLOGIST – (Johannesburg, South Africa)
Reporting directly to the National Quality Manager, the successful candidate for this key function will be responsible for:
- Identify, analyse and solve customer problems while preserving a professional and friendly attitude.
- Establish and maintain professional and customer relationship.
KEY ACCOUNTABILITIES
- Receiving all customer requests from Customer Support email
- Ensure that customer requests are attended in a timeously manner
- Conduct customer presentations upon visits
- Receiving customer samples for analysis
- Analyse flour sample and supply customer with full report
- Laise with the R&D department about all reporting done for customers
- Conduct flour testing for the incoming raw material flour
- Continuously review and update all test methods
- Proper equipment handling and adherence to calibration
- Texture analysis of baked customer samples and report submission
- Providing technical support to the R&D department as per their requirements
PROFILE
- Matric and Diploma/Degree in Food Technology or relevany
- 1 - 3 years in customer support, B2B and food sector experience is preferable;
- Languages: English is prerequisite, Afrikaans, Zulu will be advantageous;
- Computer literacy: Proficient in MS Office suite (Outlook, PowerPoint, Excel, Word), and SharePoint
- Communicate with staff at all levels; communicate with persons outside the organisation; with customers; establish and maintain interpersonal relationships.
- Other expertise: Good personality, hardworking, teamwork, service orientated, creative, innovative, trustworthy, open to learn from feedback.
REQUIRED COMPETENCIES
- Collaborating effectively: spontaneously helps team members, networking, sharing info/results.
- Communicating effectively: actively listening, negotiating, reporting, provides clear explanations that are easy to follow.
- Driving performances: results-driven, planning & prioritizing, solving problems
- Improving continuously: adapts flexibly to changes, open to learn from feedback
- Managing customer needs: understanding customer environment, builds and maintains relationship of customers, implement most suitable solutions that meet customer expectations.
OFFER
Puratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Of course, Puratos offers a competitive package (salary, and market related benefits) but additionally, offers you a position that you can further develop and shape.
Interested persons who meet the requirements are invited to apply at:
CLOSING DATE: 16 November 2026
NB: For our internal employees please use Success Factors to put in your application(s) except for Warehouse and Production Floor staff. Thank You.
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