Join the Magic

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

We are more than 10.000 employees in over 70 countries and a consolidated turnover of 2.8 billion euros (in 2022). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.

To strengthen our team in Addis Ababa – Ethiopia we are looking for a:

Quality & Food Safety Manager

(Addis Ababa – Ethiopia)

II .- MISSION

Provide leadership and oversight of the Quality function to all of the manufacturing and distribution facilities located in the country.  This role will focus on setting and achieving the highest standards for food safety and product quality within the food industry and will insure compliance with all regulatory requirements across sites within the country. 

III.- KEY TASKS

1. Provide leadership/management of all Quality employees and be the Voice of Quality for the entire organization    

• Build the Quality organization to meet production and customer needs
• Provide the vision for all employees to further the quality goals of the company                                       
• Ensure the workings of QC laboratories of all sites in the country
• Develop and manage the annual Quality budget
• Insure proper training and development of all employees

2. Oversee all food safety and regulatory compliance initiatives including HACCP, GFSI, Pest Control and Sanitation in line with the highest industry standards and regulatory compliance. 

3. Oversee the customer complaint and CAPA (Corrective Actions and Preventative Actions) processes using RCFA (Root Cause Failure Analysis) to continuously improve our products and our processes                                              

4. Oversee the Documentation function and requests made by the Customer

• Supply certificates of analyses upon customer request
• Supply Puratos approval information upon customer request.
• Prepare for customer audits as requested
• Lead and implement a mock recall system for selected customers

5. Lead or sponsor initiatives to advance the quality agenda of Puratos and Operations in order to improve quality in the Market/Country

IV.- Key Internal Relationships

• Country Management Team (Sales, Marketing, Finance, R&D)
• Operations Team (Plant Managers, Finance Manager, HSE & Engineering Representatives)
• Plant Teams and Distribution Facility Teams
• Key Account Managers
• R&D Managers
• Regional Operations & HQ Quality Leadership Team

V.- Key External Relationships

•        Customers

•        Representatives from Regulatory and Auditing Bodies

•        Legal

VI.- Position profile

•        Academic degree: BS Degree in Food Science, Micro-Biology, Chemistry or equivalent technical degree required; MS Degree preferred

•        Experience (years & type of experience):

o 10+ years of Quality leadership in the Food industry

o Supervision/Management of teams

•        Languages: English required

•        ICT: Proficient in Microsoft Suite tools including Outlook, Word, Excel, PowerPoint

•        Other expertise:

o Strong written & verbal communication skills

o Ability to lead large organizations and manage direct reports in other geographic areas

o Ability to work collaboratively for a common goal and to build partnerships up and down the Organization

o Strong analytic skills

o Strong organizational, planning and influencing skills

VII.- Competencies

•      Collaborating Effectively: Thinking and acting as one team in a spirit of trust and respect. Being open to different ideas. Working intentionally towards consensus in the achievement of shared objectives. Building formal and informal relationship networks.

•        Communicating Effectively: Developing and delivering communications in diverse modes that generate a clear understanding of the unique needs of different audiences.

•        Driving Performance: Showing ambition and going the extra mile in achieving expected results; Driving sustainable operational excellence through diligent planning, prioritization, monitoring & effective use of resources; Taking responsibility for decisions, actions and mistakes. Dealing with setbacks and unexpected situations in a positive and confident way.

•        Improving continuously: Being passionate about achieving high quality standards for oneself and the organization. Constantly looking for and taking advantage of improvement opportunities. Proposing new ideas and demonstrating openness for change. Building self-awareness and embracing learning and development opportunities.

•        Managing Customer Needs:  Being able and eager to find out what the internal or external customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account. Making the life of the customer easier. Fostering a customer centric culture.

•        Developing and Leading Others

VIII.- Key Performance Indicators

•      Annual Formal Performance Review (6 month informal review)-Success Factors

•        Customer Complaints

•        Right the First Time

•        CAPA Overdue

•    GFSI Certification

•        Budget Adherence