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Application Support Coordinator

The main mission consists of monitoring and maintaining the efficiency of the Puratos software applications and of the follow up and resolving of support cases logged via the Puratos support portal. You will be overseeing and directing software application lifecycle including design, implementation and upgrade schedules.


You will build up an in-depth knowledge of the Puratos applications becoming a subject matter expert.


Preferably you will be based in our HQ, hybrid function.


Key Accountabilities:

As our Support Specialist, you will be our expert from a functional and technical point of view and keep the Group ICT Applications Support Manager informed about his/her activities.

  • Providing software application support, with a specific focus on Puratos’ HRIS system (SuccessFactors), by running reports, completing routine audits, and processing data changes/corrections when applicable
  • Establishing the root causes of application errors and escalating serious concerns
  • Ensure reaching of SLA in close collaboration with the outsourcing partner
  • Perform business (process) analysis and translate business requirements into workable software solutions and/or functional design for specific projects and changes, including development
  • Consulting with the software development team, internal users, and suppliers to improve application performance
  • Support any system upgrades, patches, testing and other technical projects as assigned
  • Train key-users and provide/manage key-user functional documentation (processes, how-to documentation, …)
  • Manage Puratos owned Databases (mainly SQL), including installing and testing new versions, controlling access permissions and privileges, ensuring that storage, archiving, back-up and recovery procedures are functioning correctly and perform capacity planning


Who are we looking for?

  • You have a bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • You have a hands on SAP SuccessFactors experience
  • You have good SQL skills and the ability to script
  • You are able to work interdependent with little to no direction/guidance
  • You have the ability to keep up with innovation in application design
  • You have strong written and oral communication skills in English is a must - additional language knowledge is a good asset
  • You have analytic skills for problem solving
  • You have the ability to work in an international environment and a team split across the world
  • You are well organized and have good time management skills



Why would you join Puratos?

You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key. You can count on a competitive salary package with attractive benefits such as:

  • Meal vouchers (8€/day)
  • Group, dental and hospitalization insurance fully paid by Puratos
  • 13th and 14th month pay
  • Minimum 5 training days per year

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Are you looking for the right recipe for your career?

Puratos is a growing, international, Belgian family business with a team of more than 10000 employees worldwide. Since 1919, we have been developing, producing and distributing innovative ingredients for the bakery, patisserie and chocolate sectors and helping our customers to be successful. We are committed to the health and well-being of people and protecting the planet.

Are you looking for the right recipe for your career? Choose Puratos, a Top Employer in Belgium.